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Dear Support Team,
I am just writing to thank you for the absolutely amazing professional support service that your company provides!
No problem is too big or small! It has made learning this new program easy and an absolute pleasure!
Nadia Cole, Indigenous Design Land Management
Thanks so much for that, you are most helpful! Good to know there is great support there.
Sue Beveridge, Echuca Moama Garden and Landscape Design
The assistance I have received for LANDWorksCAD is far and away the best programme support I have ever experienced, in no small part due to Bill's knowledge and attitude.
I also know that this quality and quantity of support on the front line doesn't come without the support behind him from the managers/owners of the business, so thank you sincerely as well.
Steve Hailstone, Hailstone Landscaping
Call the experts. We'll resolve your issue as soon as possible and if required we'll research the answer and get back to you as fast as we can. We may request more information or ask you to email your question for clarity.
Available at any time, 24/7. Send your question by email and we will respond immediately if possible and definitely within hours of the next business day.
Let us show you just what to do with a pre-recorded solution to your problem or live via your broadband internet connection. Pictures tell the story of a thousand words.
With your permission, we can remotely view your screen and can request control of your cursor and keyboard to resolve issues right before your eyes!
We teamed up with TeamViewer to give you an even more comprehensive support. By simply downloading our client executable into your desktop we will be able to easily access and remotely control your computer for support.
If we've logged your query before, search your answer straight away. No waiting.
Subscription covers you from January 1st to December 31st each year regardless of when you purchase it and so the price for subscription may vary depending on the time of year. You will be offered the option to renew for a complete year (January 1st to December 31st) each December.
Support Subscription covers all software products in the CAD International public stable. Proprietry software (created for a particular clients specialised needs) is covered by a separate support agreement for that product.
Most products from third party developers such as IronCAD, AutoDesk, Bricsys etc have alternative support packages that can be purchased in addition to or instead of CAD International Support Subscription.
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[Q] What are the differences between Standard and Premium Support Subscription?
[A] Premium Subscription includes all the support benefits of Basic Subscription PLUS the latest version upgrades released during the year free. Premium Subscription also provides up to 25% off the price of older version upgrades to the current version.
[Q] When is the tech support team available to answer my queries?
[A] You can contact us at any time of day, any day of the year and we will respond as soon as we view your request. The office is officially open from 8:30 am to 6:30 pm AEST but we also check the emails at random times after hours. If we can answer your question easily you will get a response straight away. The only time you will have difficulty getting hold of support will be several days during the Christmas and Easter breaks.
[Q] Do I have to purchase Software Subscription at the time I purchase my CAD software license?
[A] No. You can purchase at any time. The price covers the period up to 31st December so you get better value if you purchase early and it is typically 25% cheaper to buy support at the time you purchase the software.
You must have a CAD software that you have purchased from us or one of our resellers or you are using a CAD product that we have technical expertise in and can therefore offer you support with.
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