Support Options

Software Assurance and Insurance

CAD Support Options

One-Off Support

Just need help with one problem? A single payment will give you single-issue access to our team, no matter how long it takes to resolve and may just be the boost you need to get on with your project.

Outright purchase in a single payment

Buy One-Off Support Online

Basic Support Subscription

Get unlimited expert assistance from our ‘Guru’s of CAD’ throughout the year. Minimize downtime and reduce frustration. Every minute you save with help from our team saves you and your business money by getting you back on track fast.

Outright purchase in a single payment

Buy Basic Support Online

Premium Subscription

Receive all the benefits of the Basic package with unlimited support and with priority response, plus videos you can refer to later, plus software upgrades from the current version to any new version released during the year, plus two software re-authorisation codes to move a license from one machine to another, plus the option to purchase an annual ‘home use’ key for only $135 to install on a secondary machine for your personal use away from the office. Premium Subscription represents the best value for when CAD software is an integral part of your business.

Outright purchase in a single payment

Buy Premium Subscription

CAD Training


Online Training Courses

Support is no substitute for training and training is a great investment in yourself and your business. If you haven’t completed a self-paced training course for your software then we highly recommend you enroll now. Training will dramatically improve your understanding and productivity.

See Online Training Courses

One-on-One Training

Prefer a personal approach? Book one-on-one tuition (facilitated by screen sharing)  with an expert trainer who knows your product. Your sessions can usually be recorded so you can refer back to them in the future.

$165 per hour

Buy One-on-One CAD Training

CAD File Conversion

1 - 10 Conversions

When your software just can’t open the type or version of drawing file you need, our conversion service will help. We can convert most common, rare or problematic files to a format you can use without you needing to buy special conversion software or learn special ‘clean-up’ techniques.

$35 per drawing

Buy 1 – 10 CAD File Conversions

11 - 49 Conversions

If you have a small batch of between 11 and 49 drawings to be converted in the same order we’ll do those for you at a reduced rate. We can provide you with a sample conversion of one or two of your files to make sure you are happy with the results before we process the remainder.

$30 per drawing

Buy 11 – 50 CAD File Conversions

50+ Bulk Conversion

When you have 50 or more drawings to be converted we provide bulk purchase pricing and we can provide you with a sample conversion of several drawings to make sure you’re happy with the results before processing the remainder.

$25 per drawing

Buy 50+ CAD File Conversions

Software Re-Authorisation 

Re-Auth Code

You may be required to move your software license from one machine to another, or re-license your software on a new hard drive or following an upgrade of your operating system or because your software requires a renewal after a certain period of time. Rather than having to purchase a license from scratch, all you need is a Re-Auth Code to get you back up and running.

$99 each

Get your Re-Auth Code now

Need help?

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Any questions?

02 8311 0606

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