Support Options

Software Assurance and Insurance

CAD Support Options

One-Off Support

Just need help with one problem? A single payment will give you access to our team for a single issue that needs resolving, no matter how long it takes. It may just be the boost you need to get on with your project, and if we can’t help its free.


Single payment

Basic Support Subscription

Get unlimited expert assistance from our ‘Guru’s of CAD’ from now through to the 1st January 2022. Minimize downtime and reduce frustration. Every minute you save with help from our team saves you and your business money by getting you back on track fast and it’s less than $1.50 per day! Basic support is a prepaid non-refundable subscription that you can choose to opt into each year as desired.

$695 $495

Single payment for the entire period

Premium Support Subscription

All the benefits of the Basic package + priority response + help videos to refer to later + software upgrades from the current version to any new version released during the year + a free software home use key for a secondary machine away from the office. Premium Subscription is the best value when CAD is an integral part of your business.

Available Products: RealCAD, LANDWorksCAD, ArborCAD, BricsCAD, Rhino3D, SketchUp, ARCHLine.XP, ARES Commander


Single payment for the entire period

Frequently Asked Questions

What's included on Basic Support?

Basic Support Subscription gives you the following services:

  • Phone support: Your questions answered on the spot by our capable, friendly, expert CAD team.
  • Email Response: Rapid support response with detailed step-by-step written explanations.
  • Remote Access: Issues resolved right before your eyes directly on your own machine.

What's included on Premium Support?

Premium Support Subscription provides everything in Basic plus extra high-value benefits:

  • Priority Response: Get ahead of the Basic support queue with increased priority.
  • Video Support: Personalised ‘how to’ recorded video solutions sent to your inbox.
  • Free Upgrade: Get the NEXT software upgrade released in 2021 from the current version.
  • Free Re-auth Codes: Move your license to a new machine or re-license an existing machine.
  • Free Home Use key: For use by the same user on a machine at home throughout 2021

CAD Training Options

Online Training Courses

Support is no substitute for training and training is a great investment in yourself and your business. If you haven’t completed a self-paced training course for your software then we highly recommend you enroll now. Training will dramatically improve your understanding and productivity.

See Online Training Courses

One-on-One Training

Prefer a personal approach? Book one-on-one tuition (facilitated by screen sharing) with an expert trainer who knows your product. Your sessions can usually be recorded so you can refer back to them in the future and they are tailored to your needs.

Learn More about One-on-One Training

CAD File Conversion

1 to 10 files to convert

When your software just can’t open the type or version of drawing file you need, our conversion service will help. We can convert common and most rare or problematic files to a format you can use without you needing to buy special conversion software or learn special ‘clean-up’ techniques.

$40 $35

11 to 49 files to convert

If you have a small batch of between 11 – 49 drawings to be converted in the same order we’ll do those for you at a reduced rate. We can provide you with a sample conversion of one or two of your files to make sure you are happy with the results before we process the remainder.

$40 $30

50 files or more to convert

When you have 50 or more drawings to be converted we provide bulk purchase pricing and we can provide you with a sample conversion of several drawings to make sure you’re happy with the results before processing the remainder.

$40 $25

Software Re-Authorisation 


In order to reduce inadvertent or intentional misuse of software licenses, developers implement various techniques to protect intellectual property of their software. One of those methods is to link the software by a Authorization code to the hard-drive on which it is installed.

This method is the simplest and least problematic as it does not rely on the end user being connected to the internet, nor on having a hardware protection device (dongle) that would be subject to theft or loss. The only downside of this method is that it has to be managed by the vendor or software developer if the hardware fails or if the user wishes to move the license to another machine and this management process takes time and expertise to implement and for the records to be updated. For this reason there is a charge levied to cover those activities. On the upside, this process means that the software can be provided to the end user for less initial cost as there is no online license system to maintain or dongle to be purchased.

DRC-Auto Re-Auth Code

Renew your DRC-Auto product license with a new DRC-Auto product code. Be sure to enter your DRC-Auto product serial number in the notes section at the checkout. Use the other Re-Auth Code option on this page for non-DRC-Auto products.

$149 $99

Re-Auth Code

Get a new code to move your software license from one machine to another, or re-license it on a new hard drive or following an upgrade of your operating system or because your software requires a renewal after a certain period of time. No need to purchase a license from scratch, all you need is a Re-Auth Code to get you back up and running.

$149 $99

Have any questions?

Send us a message, we'll be happy to help!