Renew / extend or move a license of EcosimaCAD

Question

My license of EcosimaCAD has expired. How do I renew / extend the license for another year?
or
How do I move / transfer my license from one machine to another machine?

 

Answer

WARNING: DO NOT TRASH YOUR OLD MACHINE BEFORE UNLICENSING OR MOVING THE EXISTING CAD LICENSE! 

You must use the ‘Unlicense’ process outlined below before we can provide any new replacement software key to you.
IMPORTANT: An annual fee is applicable for the continuation of an EcosimaCAD license. Your license can not be renewed unless that subscription has been settled.

 

4 Simple Steps:
1. UNLICENSE

Run EcosimaCAD on the old/existing machine, then select Help>About from the pulldown menu and click Unlicense’. Follow the instructions to Save the licenseinfo.dat file that it creates to your desktop or other easy-to-access location. Now Close EcosimaCAD completely so it is not running.

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2. GET LOCK NUMBER

Re-Run EcosimaCAD and select ‘Set license key’ to open the license dialog. (If moving to a new machine, do this step on the new machine). Set the options Have you purchased? to Yes, and Tick the option ‘This machine is not connected to the internet’. This will allow the lock number to be accessed. Click the ‘Copy’ button to copy the Lock number to Windows clipboard.

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3. EMAIL US

Attach the licenseinfo.dat file you saved in step 1 to an email, and in the body of the email write your request to extend or move your license. Include your name, country and company to help us identify you correctly. If you are moving a license from one user to another, tell us the name of the old user and the new user. Paste the Lock number that you copied to your clipboard earlier into the email also. (Without the lock number we can’t generate a new key for you). Send the email to support@cad.com.au

We will process your request and send you a return email with a matching Key number. We operate this service manually from Australia so please take the time difference and holiday periods into consideration.

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4. ENTER LICENSE KEY 

Once you receive your key, Run EcosimaCAD and select Set license key’. Then in the dialog box set the option Have you purchased?’ to Yes and tick the option This machine is not connected to the internet’. This allows the ‘Key’ field to be accessed. Copy/Paste the Key number from the email we sent you into the Key field, being careful not to include any spaces etc. Click the ‘Validate’ button.  Wait up to 30 seconds. Your license should now be active.